A Legacy of Dedication and Empowerment in the Title Insurance Industry.
In this edition of “Women of Title,” we are delighted to feature Norma Scott, from Sugarland, TX. She is an inspiring leader with over 27 years of experience in the title insurance industry. Norma’s journey from a bookkeeper to her current role as EVP, Agency Director at Worth National Title Insurance Company is a testament to her resilience, dedication, and passion for helping others succeed. Through her story, we learn about the challenges she has faced, the lessons she has learned, and the legacy she hopes to leave for the next generation of women in the industry.
Her journey From Bookkeeper to Agency Director
Norma Scott’s career in the title insurance industry began in 1997 when she took a job as a bookkeeper for a local title agent in her hometown. However, it didn’t take long for her to realize that she craved more interaction with people. Driven by a desire to expand her role, she approached her manager about becoming an escrow assistant. Without formal training programs at the time, Norma had to learn on the job, observing and diving into the work headfirst.
"It was sink or swim," Norma recalls. Through hard work and determination, she gained valuable experience across multiple branches of the company and eventually became a licensed Escrow Officer. This was just the beginning of her rise in the title industry.
A Mentor Who Made a Difference
Throughout her journey, Norma had the privilege of working under the guidance of several accomplished professionals. One standout figure was Lynette Novak, Branch Manager of Coastal Title Company in Edna, Texas. Lynette's leadership and mentorship left a lasting impression on Norma, inspiring her to strive for more in her career.
Balancing both Professional and Personal life.
As a woman in the title industry, Norma has faced several challenges, particularly in balancing the demands of her career with her personal life and family commitments. The title industry is known for its long hours and tight deadlines, but Norma’s ability to manage both aspects of her life with grace has been key to her success.
Many women in the industry have this struggle with balancing work and home life. Norma offers this advice, "Find experienced professionals who can guide and support you. Networking is crucial, and staying updated on industry trends and best practices is essential." Norma also stresses the importance of knowing your worth and prioritizing well-being—a message she passionately advocates for.
A Powerful ‘Why’: Her Son
When asked what drives her to keep pushing forward, Norma responds without hesitation, the answer is always her son, Laken. As a single mother, Norma's primary motivation was to provide a better future for Laken. "I always told him I would set him up for success," she says. Now, with her son thriving as a senior at Texas A&M University, Norma reflects on how her unwavering commitment to her career has paid off, both professionally and personally.
Books and Philosophy: Tools for Success
Though Norma doesn’t point to one specific book as a game-changer in her career, she highlights two titles that have had a profound impact on her: The 7 Habits of Highly Effective People and Atomic Habits. These books helped her build self-confidence and developed habits that have been essential to her success in the workplace.
Her guiding philosophy? Focus on providing exceptional service with a personal touch. "Listen first, understand your clients’ perspectives, keep them informed, and always follow up," she advises.
Building Up Others: A Legacy of Empowerment
For Norma, the most important aspect of her work is empowering others—especially the next generation of women in the title industry. "I want my legacy to be about resilience, dedication, and the success that comes with hard work and determination," she says. Norma hopes to inspire young women to take on leadership roles and create lasting change in the industry.
Strength, Grit, and Running: A Surprise Passion
Outside of work, Norma has a passion for running, something that might surprise her colleagues. She has raced all over the country and embraced all those adventures. This dedication to physical fitness mirrors the grit and determination she applies in her professional life, helping her stay focused and energized.
And in the Ted Lasso style of getting to know you, where music tells a lot about a person. . . we discovered her first concert was Reba McEntire, and her favorite artist is Willie Nelson, the legend.
A Word to the Women of Title
Norma’s final message to the Women of Title community is one of solidarity and mentorship: “Each of us has a story. By sharing our experiences and guiding younger women in the industry, we can leave a lasting impact. Together, we can pave the way for future leaders in the title industry.”
Norma Scott is a remarkable example of resilience, dedication, discipline and empowerment in the title insurance industry. Her journey from bookkeeper to National Agency Director, her commitment to mentoring others, and her passion for building a strong team around her all reflect the high character and drive that make her a genuine leader. Through her story, Norma leaves us with a powerful reminder of the importance of lifting others up and creating a legacy that inspires future generations.
Thank you, Norma, for being an inspiring example and remarkable Woman of Title!
*To connect with Norma: NormaScott@worthnational.com I LinkedIn I Instagram I Facebook
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